Shipping Methods and Policy
Most items are shipped the next business day for orders placed before noon EST, paid with credit card without complication. Orders placed during non-business hours such as evenings, weekends, and holidays are normally processed and shipped the next business day.
Westechtrading.com offers UPS and FedEx shipping methods.
When you place your order, you are given an order number. This will be followed up with an e-mail detailing your order. A shipping confirmation e-mail will be sent to you on the date your package is shipped. Regular UPS delivery hours are Monday-Friday, 8-5. We do not guarantee the arrival date of the packages.
Cancellation and Combination Policy
Once you finalize your order, it is received and processed immediately within the next business hour. Therefore, changes or cancellation is very difficult. You may e-mail
trading@westech-industries.com
for cancellation; however we do not guarantee that your order will be changed or cancelled. If your order is shipped, you may refuse the package; however, you will be responsible for the shipping charges. A 15% restocking fee will be added.
Combining separate orders from the same customer with the same shipping address is sometimes possible if orders are received adjacent to one another. This works most often for orders received during the weekends and over night. If you have placed multiple orders in the same day, you may want to leave a comment in the last order to indicate a previous order.
Return for Credit Policy
You may return most unopened items purchased at Westech Trading within 30 days of the original delivery. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping costs and may be charged a restocking fee. No returns will be accepted after 30 days. We will credit you in the same manner as your original payment within 7 days of receiving the returned item.
The following items may not be returned:
Clearance
Ship authorized returns to the following address:
Westech Trading, Inc.
101 Alan Dr.
Newark, DE 19711
A 15% restocking fee will apply to orders returned that weren't defective or shipped incorrectly.
For additional questions regarding our return policy please contact us at
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Shipping Discrepancy Policy
Please inspect your shipment carefully upon arrival.
Customers have 7 days from the date you accepted delivery to report any discrepancies between what was ordered and what was actually shipped, damages due to shipping, and shipping error. Westech Trading is not responsible for any of these problems after 7 calendar days.
If a discrepancy is found, please e-mail us at
trading@westech-industries.com within 7 days after receipt.
Money & Payment Policy
Credit Cards Online: We accept Visa, MasterCard and American Express. We do NOT charge "surcharges" for credit card transactions.
Credit card payment is authorized online in real time. You will be informed immediately if your credit card is declined. If declined, you may check the accuracy of the credit card number and expiration date, or choose a different card to try. You must provide us with a working phone number in case of problems with the order.
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Disclaimer
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. For your convenience, you will not be charged until your payment method is authorized, the order information is verified for accuracy and your order is shipped. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.
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